Effective January 5, 2022
Information on COVID-19
To our valued Clients, Patients, and Referral Partners,
Due to the recent spike in COVID-19 cases in Polk County over the past few weeks, we have moved to carside care only. If there is an emergency and you are entering the building with your pet a face-covering or mask is required.
Parkway Veterinary Emergency Clinic utilizes a convenient online check-in process. This easily accessible online tool allows you to hold your space in line through your computer or mobile device and see expected wait times.
We will continue monitoring the case numbers and our COVID response plan will be updated as needed to meet the developing situation of the pandemic. Positivity rates will be measured weekly based on the information provided by USA FACTS.
Our Check-In and Exam Process:
- Check-in online.
- We ask that you remain in your vehicle with your pet until you have spoken to a technician or a technician comes to get your pet.
- With our carside care, the veterinarian and healthcare team will complete a complete physical examination of your pet and update you via telephone on your pet’s status. The veterinarian will discuss necessary diagnostics and a treatment plan moving forward. Consent for treatment and details surrounding financial costs will be authorized at this time.
- Updates will be given regularly via phone by your healthcare team.
- Once the care of your pet is completed, the discharge process will be discussed.
We appreciate your patience and understanding with our updated COVID plan as we work to have a safe environment and meet our obligation as an essential service to the community. We are grateful for your trust and confidence in us and feel a strong sense of duty and commitment to be there when you need us.